TimeOut EU is a trading name of MultiPRO Limited and has its registered offices at Badgemore House, Badgemore park, Henley-on-Thames RG9 4NR, United Kingdom. In this Privacy Policy, we use the term TimeOut (and “we”, “us” and “our”) to refer to the business dealings specifically with the TimeOut online store.

Please take a moment to read the following policy that explains how we collect, use, disclose and transfer the personal information that you provide to us on our website and other digital platforms (together referred to as the “Platforms”) online or when you interact with us over social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.

Where we offer our products for sale online you must read the applicable Conditions of Sale, which will govern the terms and conditions of any purchases made in this way.

From time to time we may update this Privacy Policy. When we do, we will publish the changes on this website.

We collect information from you as detailed here:

• To access certain areas of our website, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name and address, Email address and telephone number). By entering your details in the fields requested, you enable us to provide you with the services you select when shopping in our store.
• When you purchase products online, we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit our website and complete an enquiry form.
• If you choose to interact with TimeOut via a social media platform, we will collect the information you have provided to us via that platform.
• We also collect certain information automatically about visitors to our website, described in the section headed “Cookies and other information that we automatically collect”, below and
• We will collect information about your location to the extent that we provide any location services, described in the section headed “Location services” below.

We use the information we collect from you to:

• Manage and fulfil purchase orders, to facilitate delivery, and to provide after-sales services via telephone or Email.
• Manage our accounts and records.
• Deal with your enquiries and requests.
• Send service related communications, including announcements and administrative messages such as order confirmation.
• Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us.
• Send you marketing communications (including Emails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your choices” section below for further information about how you can control these updates).
• Conduct market research so that we can continuously improve the services we provide to our customers.
• Undertake credit checking, prevention of fraud and other prohibited or illegal activities, as part of our efforts to keep our website and services secure.
• Understand how our website is used so that we can continuously improve our services.

Where you have agreed to a particular use of your information, we process it on the basis of your consent. You may withdraw that consent at any time (for example, for us to send you marketing communications) by contacting us (see the section headed “Contact us” below). We also process your information where this is necessary for the performance of a contract with you or where it is necessary for our legitimate interests of operating, protecting and improving our business.

This website uses cookies according to our Cookie Policy. This Cookie Policy is available to users at the Footer on each page of this website and on each pop-up information banner regarding cookies.

Some of the services that we provide are able to use information about your location. For these services, which are typically available on mobile devices or applications, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors, beacons or Wi-Fi access points in order to allow you to benefit from a more personalised service. Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them.

We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:

• We will disclose your personal information to third party providers for the purposes of providing online and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled “Information you provide us and how we use it”.
• We will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party and
• We will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

We want you to feel confident about using our website and we are committed to protecting the personal information we collect from you. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction. However, where we ask you to choose a password in order to access certain parts of our website, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.

We keep your information for only as long as is necessary for our purposes, and in particular to protect ourselves in the event of a legal claim. Where we sought your consent to process your personal information and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent we will delete your personal information.

If you request that we no longer send you direct marketing communications, we will keep a record of your request and contact details to ensure that your request is respected.

You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use.

You have the right to object to us processing your personal information in some cases. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as Email updates on your order status). If you wish to exercise any of these rights, please contact us using the contact form on our Contact Us page.

You may unsubscribe from Email marketing communications at any time by Emailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any TimeOut marketing Emails.

If you have a concern about how we use your information, as a first step please contact us using the details set out below and we will do our best to resolve your concern. After investigating your concern, we will respond to you in writing within a reasonable time setting out our proposed remedial action. If you think we have processed your personal information in a manner which is unlawful or breaches your rights you also have the right to complain to a European Data Protection Authority in your place of residence or work, or the jurisdiction in which the processing took place.

If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the Email address provided below. You can also use this address if you wish to request access to the personal information we hold about you or to unsubscribe from any further Email marketing communications.

If you have any questions about this Privacy Policy or the manner in which your information may be processed, please contact us at:

policy@timeout.fellies.co.uk